Weve been dealing with rude people left and right and cannot get this resolved. Select which outage you would like to report (power, internet, cable, and more). An outage is declared when the number of reports exceeds the baseline, represented by the red line. CDC: https://emergency.cdc.gov/. Or return equipment to a live person? Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Cindy Culwell (@cindy_culwell) reported 5 hours ago. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum let's break up. Plug your equipment back into the power source. Useful comments include a description of the problem, city and postal code. Find out what is going on. Leave a message in the comments section! . Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Switching to @fuboTV this weekend. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 5,000. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! I am terribly sorry to hear that you are without service at this time. It's possible if you file a claim on your own. Are you currently in need of any assistance? You did everything to make her day miserable. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. I am terribly sorry to hear that you are without service at this time. Source. Confirm your phone is not in Airplane mode. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. After a couple of "pandemic" misses. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. My 70+ year old mother has been a loyal @optimum customer forever. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Ways to check for large-scale outages across Optimum's network. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. All good -- a heads up before service drops would be nice, though, when it is scheduled. We are always here to help! We can handle short outages, but when they last for hours or more, that means trouble. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. If no outage is shown, trytroubleshootingthe issue. Having problems? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Unplug your router (don't just press the power button). To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Try visiting the following official links: Hello Marc! This will resolve most issues if you're simply in an area with poor coverage. Is GTA 5 Online Down Or Is It Just You? The menu offers prompts in both English and Spanish. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Optimum.net is compatible with a wide range of browsers. If so, please DM the full name and address associated with the account. Check the settings on important communication channels. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. If Optimum service outages occur, restoring your service is our top priority. @optimum let's break up. Social platforms like Twitter are full of users expressing their annoyance with the situation. If so, please DM the full name and address associated with the account. In the last three months, how would you rate Optimum? If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Check Current Status. Under Support, located in the upper right corner, click Service status. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. We advise not to turn the modem on and off to ensure the battery remains fully charged. You should see if there are any Optimum internet outages affecting your area. In the last three months, how would you rate Optimum? You can rest assured knowing we'll make the best case for you. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Slack has 30+ years' experience writing about technology. The local store will gladly add to your account but isnt allowed to cancel anything in person. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Is the telephone cord properly connected to the jack? The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Try these tips to troubleshoot problems you think might be on your side. @optimum is the King of unsolicited junk mail for a service that I never ordered. Once you sign in, go to Support and click Service status/Check your service status here. This raises the question, donthey have any customers under 70. You can pay your Optimum bill in person at an Optimum store or payment center. 5 days without internet and the issue is still NOT resolved. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. 866-347-4784. Business. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Search Twitter for #optimumdown. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. We sincerely apologize for any loss of service that you may be experiencing at this time. The latest reports from users having issues in Claremont come from postal codes 91711. Try visiting the following official links: Hello Marc! You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Hello Czarina! To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. You don't have to spend hours trying to solve the issue. Please help! This raises the question, donthey have any customers under 70. @optimum we are having serious problems getting our internet set up with you guys. Frustrations? ^Whitney, Hello Raemond! for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". We appreciate your patience and stay safe. Let's get started today. Staying connected during storms is critical. Why not let DoNotPay handle your claim on your behalf? Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. All of the downloads are safe from the vendor's official website. If the problem is in viewing your TV shows, try rebooting your cable box. . This raises the question, donthey have any customers under 70. For example, select areas may also have the option of a low . ^Whitney, Hello! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If you have any tips or frustrations you wish to share, please leave a message in the comments section! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Wait 30 seconds If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Curious what other providers are in your area? @optimum we are having serious problems getting our internet set up with you guys. Source. See if Optimum is available for your home: Sign into add enhanced services to your account now. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. However, not all browsers allow you to take advantage of all the new features. How to Get Compensation for an Optimum Internet Outage. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Information about your use of this site is shared with Google. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. How To Fix an Android That Can't Make or Receive Calls. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 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