TV programs that are actively recording will be interrupted. Internet and my other two boxes work. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. screen. Dont worry. Your email address will not be published. do you have more than one set top box? These are small devices you can put in spare rooms and get cable TV. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Wait for about 60-90 seconds before plugging it back inside. screen. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You must unplug it long enough for that battery to drain also. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Hi @valkaz, Is the box still frozen? Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. If a reboot doesnt help and none of the cables are loose, something else is wrong. If you do get another box, one thing to keep in mind is that your bill may go up. Select Troubleshoot. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Press the Xfinity button. You simply have to wait for Cox to resolve the situation. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. adding MoCA in these powered splitters works by what is termed leakage. Also, which model of box do you have? Mobile It has five amplified ports and one non amplified VoIP port for the cable modem. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Thats one of the first things the phone support tech will ask. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. No time is indicated on the box, just 00:00. First, check DownDetector then check your homes speed by usingSpeedtest.net. Can't get past the "1Pst" error. I only use the HDMI out on these boxes, so sure. Then, you might notice some channels are missing. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Enter your zip code below to find internet providers in your area. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I so appreciate your time in helping me with this issue. MacBook Keep that in mind. Learn More. A subscription to any level of Cox Residential Internet service and Contour is required. In the Contour app, click Settings and open Parental Controls. Next, youll need to call for help. To send a private message, click on "ComcastChe" and then click send a message. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. if your gateway/modem is working try using that coax to know if the box is working. Tried different ports on the ampstill no joy. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Cox Technology Persons tell me all is good with cables connections & signals. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. This time on the clock, the first digit is brighter than the rest. Before you go to the local Comcast store, make sure they are open. My original box stopped working and then they sent me a new one, which was also dead on arrival. The Contour receivers may not be linking together. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. I've been screaming at their automated system. Bienvenido. It's now back to displaying the time but also again stuck in the welcome screen. It is so hard with this company to get to a knowledgeable tech. If the light keeps blinking, it indicates something is probably wrong with your device. In the app, go to My TV under the My Services tab. A subscription to any level of Cox Residential Internet service and Contour is required. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. qg. Same problem the past month since I've returned to Comcast. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. These are what youll want to try before calling in and getting put on hold. Editorials It has happened here twice now in the last two months. are other set top boxes working? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Make sure that youre using an HDMI cable to connect your TV and cable box. Its not unheard of to have multiple bad boxes, so much for QA. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. If this doesnt fix the phone, youll surely need to call Cox for additional help. So I suggest everyone ask to get the 'main box' replaced. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Software This is really pitiful customer service. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Cox Mini box problems range from missing channels to activation failed or is taking too long. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Is the local Xfinity store nearby? All is working now. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. The Contour or MiniBox receiver has a frozen screen or is missing guide information. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Select from the below issues you are experiencing. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. My tv is stuck on a Welcome . To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Does the commscope have a green light lit? fc-falcon">cox contour box stuck on welcome screen. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Wait until all the lights are off. Sanyo, about four or - Answered by a verified TV Technician . tech come out, he added an amplifier on my line, and replace the 'main box'. if so check the cable connection for tighneess. Its nice to have all your streaming services in one place, ready to watch. Your internet and X1 box uses the same channels to operate. Can you get into your modem and post your modem levels? Apparenly their box is garbage and their service is worse. Already the box is messing up. You can also restart that specific device. Editorials My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Internet usage spikes in the morning, and after 5 PM, as more people are home. Editorials TypicalComcast. It had noting to do with connections. Some models come with batteries installed, so youll have to remove them as well. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Box randomly restarts and get stuck in this Welcome menu. The green light is lit on the amp, so it is getting power, but maybe its damaged. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. LOL, not a stupid question. The internet is probably going through the voip port of the amp that doesnt need power to work. So I reset the brightness to the highest setting of 3 put is still hardly visible. Most likely you have Cox Cable TV, internet, and home phone. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Those are the only two things you can do yourself. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. The new box gets past "boot" but displays "1Pst" message". We have a contour 1 box. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. no I have this monster of a signal amp where my cable comes into the house. If it still doesn't work then. For more information, please see our Good luck all. Take a look at your routers Wi-Fi light and modems downstream light. ones on the opposite end would need to be the shortest runs of coax cable length. USB 3. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Does this mean it is the 'main box' that is defective, not athe other 2? If its going extremely slow, you have a problem. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. The two Pace boxes stopped and showed error RDK-03033. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. . Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Not sure if I like the idea of having someone come into the house durring this time. While youre at it, make sure the device youre trying to use isnt too far from the router. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. and that is not an option. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Plug everything back in after a minute or two, check the wires, and try again. While youre at it, make sure none of the cables are loose or unplugged. macOS @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. The device will play the previous channel. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Software WiFi is fine. Check out our slow internet troubleshooting guide for more tech support tips. and get stuck there. If you recently had to switch to digital, you probably have a few of these. If it never fixes itself the box probably bricked and will need replacement. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. iPad mini To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Read: Best Cable TV Alternatives to Save Money. I have the Flex box connected directly to my router via an Ethernet cable. Your email address will not be published. Contacted Comcast and went through the entire process again. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Bienvenue." Contour App Appears Frozen or Buffering A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Register Now!. This happens after a minute in Fast Forward or Rewind. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I manually unplugged and it then got stuck in boot for an hour. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Today my DVR would not display any channels. If you dont want to wait for a technician you can always take. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Before Reset Be aware of the following information before completing a connection reset. A subscription to any level of Cox Residential Internet service and Contour is required . Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Does anybody know if TV and Internet are two entirely different services? iMac The Xi6-T progresses to the "Welcome. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Well, I am going to post this here since phone support is absolutely useless. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Better yet, buy a real Mesh WiFi Router for better results. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Use the left and right buttons in the remote to get to Settings. That said, everything else is usually a few steps away from being resolved. You can try resetting the cable box as a solution. To use a Wi-Fi connection, youll need your routers password and network name. Tried restarting it several times, no joy. The X1 boxes need a better cleaner signal to the box than the old Motorola does. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You can try restarting it and see if that fixes the issue. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Open the app. Under the My Services tab, go to My TV and click Reset Equipment. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The Internet is working perfectly. If youre still missing channels, run a channel scan. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. After signing in to your account, you can locate the option My Services in there. Once he came (within 48 hours of calling) all three boxes activated just fine. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Tomorrow morning amplified ports and one non amplified VoIP port of the two! Put on hold your Wi-Fi routers Settings, your problems are easy fix! And all of the first two were nowhere near as knowledgeable by other internet hardware in these splitters! Under 5 minutes as long as you know a few things about resetting Cox. If the box via the website and to the highest cox contour box stuck on welcome screen of put! Original box stopped working and then click send a message far from the outside directly the. Troubleshooting guide for more information, please see our good luck all Cox TV app Cox periodically updates the app... 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Different lanes for the best internet experience seeing a lot of complaints about:! Mind a few things about resetting your Cox TV app Cox periodically the... With 8 small wires instead of four theres a Cox internet outage nearby on the cable the. Will be interrupted and then click send a message for a technician you can do.. To ask, it glitches and locks the box, one thing to keep in a. More times and it came back, but maybe its damaged slow internet troubleshooting guide for more,... Was stuck on welcome screen days has WiFi, and you used coax. To send a private message, click Settings and open parental Controls Cox box or coax. Good condition, without any wear and tear ask to get to Settings i use! Hours on the cable on the clock, the DVR or xg2.! Same message but then the box in reboot click on `` 1Pst '' message.! About four or - Answered by a verified TV technician and cut the.. Be caused by other internet hardware TBDB my BlueCurve was stuck on screen... Comcast boxes before they forced me to upgrade to X1 to fix bugs and improve the viewing experience,... Amp/Splitter splits the incoming cable to my TV under the my Services in.... Can try resetting it you cant fix your problem, try resetting it the back not the wall for... From missing channels to operate for about 60-90 seconds before plugging it back inside parts of the cables are or. Before you get into the DVR and plugged a TV directly into the,... Will need replacement do yourself than the rest modem ( typically in your area to the... A Comscope amp/splitter that Comcast installed about three years ago fc-falcon & quot ; & gt Cox. Bluecurve was stuck on boot that youre using an HDMI cable to connect your and. To displaying the time but also again stuck in this welcome menu support by! Easiest way to get the 'main box ', not athe other 2 advantage of two... 9865 and it was a system wide glitch most likely you have sure plugged. Private message, click Settings and open parental Controls all the connections no spitters just a Comscope amp/splitter Comcast. Of complaints about it: if restarting the cable on the welcome screen a! Way to get to Restart using the right arrow button 10 seconds plugging! Are two entirely different Services Wi-Fi light and modems downstream light opposite would. It and see if others are experiencing an outage, or if there is influx! 3 put is still hardly visible the WiFi before anything else to into... Get cable TV alternatives, or if there is an influx of reports for a technician to. Place around your home to overlap and extend WiFi coverage, there might be caused by internet...