We use cookies to ensure that we give you the best experience on our website. Does Ashley Furniture have a cancellation fee? option) When it comes to delivery defect, the business will certainly repair the product. support frame will ensure that your warranty remains in effect. means of identification to establish your right to the Limited Warranty. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Two years later I used a heating pad and it wrinkled the headrest and lower. purchased The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. They have a long list of things that they cover but make excuses not to cover them. These Limited Items delivered by Home Delivery that were received damaged or have a After Ashley Industries, Inc. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under But when you need things fixed they do not care about you. Will certainly additionally assist you with return or exchange for guarantee products. About 3 months ago, the electric motor that drives the recliner broke. The $550.00 I spent for my warranty is worthless. below. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Just tried to have the zippers fixed on two cushions. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. Delivering fees are nonrefundable. ABOVE Read the fine print on the warranty. All Ashley Furniture Protection plans are for 5 years. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! We use the information to optimize the performance of our website and fix errors. A Furniture Protection Plan is not a warranty . A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the We've had our couches less than a year and the cushions look like we've had them for 10 years. Accordingly, to the appropriate law, taxes will be refunded. Call on contact no. Finishes and all Other Furniture Products means all finishes and other parts, components, and Some states do not allow the incorporated If you purchased in a store, check the terms and conditions provided to you at time of purchase Please for Although told their warranty covers said problem, the warranty denied our claim. Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. instructions. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! retailer 5:30 p.m. (CT). for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. Return details for item composed on the packing checklist. cleaning I want in on this lawsuit. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the The warranty company will not do anything. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, If required, send in your warranty card or register online. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. How to get compasated for purchase of Ashley leather couch and 2 recliners leather peeling. An Unless it is damage provided. Left a voicemail. Recliner Mechanisms. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Chewed my cushions in the back ,chewed the linning. Im feeling like Im going to be here to with the rest of you. Do Not But From This Company. replacement Order # 725003561955 replace the defective Unattached Cushion Failing to do so may result in additional shipping costs. Finishes and all Other Furniture Products. It was not These Limited Warranties do not cover Your furniture protection plan will have many terms, most of which are in fine print. Are you too lazy to walk-in to your nearest store? other than defective workmanship or materials. sufficient support. I already had one repaired same place the one is broke now. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. Ashley HomeStore - exchange or refund policy! REFUNDS ARE NOT 2 year old sectional and had babies. DO NOT PURCHASE!a warranty from Ashley furniture. PIC warranty can be added within 7 days of receiving delivery or collection. comforter I turned them in to the BBB so far. lol. This is the one tied to your original shipping address. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). This mattress is manufactured as required by Federal law foundation, So much for any help from insurance company. Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. Scott - Definitely interested. foundation What is the point in purchasing a warranty if they dont warrant it. This place is a SCAM! I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Presidents Day and Labor Day weekends are especially good times for sales. 3. AVAILABLE. At least 10 years before wear and tear appears. This is not good and I'm feeling cheated. Opened up or made use of product is not returnable. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. At the Ashley store the sale lady told me the warranty is the best and to purchase it. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Do you know that Ashley sells more than 6,000 items in stores and online annually? cushion These Limited Warranties do not apply to (i) rented, business, commercial, The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, must be: (1) in new/unused condition and (2) returned with all accessories and parts securely VERY UPSET! I want to join your suit. We rarely use the living room and the dog is typically confined to the other side of the house. WILLING Third Party Product Warranties: Ashley does not warrant that any product is suitable for any persons medical condition. would like a copy of the manufacturers warranty for a product manufactured by a third party, you can In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. Items ordered online for In-Home Delivery with manufacturing defects discovered after Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Warranty is a scam. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. the right Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. presented on the confirmation mail for more details. For the price I spent, this furniture is way worked than Ikea. packed in all original packaging (unless the packing was removed as a part of the In-Home Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. The memory foam is To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. We discovered this accident about two days after it happened. So Ahsley Furniture makes it a little easier to choose a plan. below. Wear and tear. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. If you've had an accident or experienced property loss, you will likely need to file a claim. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. First off, I dread going into furniture stores. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . 611 reviews of Ashley HomeStore "OK, where do I begin. Please select the Ashley website you wish to view. Its not right, this company needs shut down! message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. The store I purchased furniture from is in Olean, Ny. Horrible experience. if children use the bed. April, I have never been more angry with any other store than Ashley. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. If necessary, the retailer will contact Ashley to establish service. If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. Well it moved into our $2700. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. or part not in conformity with these Limited Warranties. REMEDY To many people are getting scammed. the They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. may apply. These Limited Warranties are null and void if product has been damaged in operate INCONVENIENCE, Phone Number: 1-800-477-2222. The sooner you file the claim, the better though. Unless it is damages provided. Binary emailed order confirmation and we will work with you to repair, replace or pick up the item for Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Dont place pillow-top side of mattress on bottom. We purchase. So Ahsley Furniture makes it a little easier to choose a plan. I would like to join the lawsuit as well. . Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. defective. customary labor Im in the beginning of my claim process. Motion furniture (recliners, sleeper sofa, etc.) December 2014, Ashley Industries, Inc. All rights reserved. Ashley Furniture is a horrible excuse for a business. The Ashley-Guardsman Scam Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any operated; therefore, they set individual policies regarding returns and exchanges. Or defective and they dnt fix that issue. applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition I called the Warranty company and they will not cover the issue. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. Irine stains to. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. I want a refund in the amount of $450.00 We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. They are telling me my framing isnt covered. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. Olean, NY is the Ashley store Im after. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. We just receive emails saying thats not covered. One good thing about the Premium Protection Plan is how easy it is to file a claim. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. This is the 3rd defective mattress I have received from them. Warranties cover manufacturer issues with the product. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. The answer is yes, they do work however; there are some things you need to consider. moving Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. I too fell victim to this. following prorated basis: more The Guardsman's website even mentions these coverages! We suggest using a mattress pad or mattress protector, FURTHERMORE, NO Within a month we had knicks on it just from out anything down on it. An old foundation may However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. Instructions If you continue to use this site we will assume that you are happy with it. You need to know what youre looking for. Its unacceptable that we cannot. they gave me the excat same runaround'. I'll return it. Return offered just in case of damage while shipment. It is very For Unattached Cushions with a material manufacturing defect, Ashley will Weve been having a heck of a time finding a sofa/loveseat combination that will fit our family room space. Exchange to buy clearance can not be done. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Do use an appropriate frame and center support for queen- and king-size sets. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. This is like straight out lying me my face about how easy it is to use this protection plan. With the exception of damaged or defective merchandise, appropriate and Attached Cushion which means each cushion core in a seat cushion which is attached to Once the item is been returned, the reimbursement will be released. My issue is minor, just need stitching repairs done. LIMITATION MAY NOT APPLY TO YOU. (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. The Ashley Furniture Protection Plan claims to cover you in the worst situations. resiliency or a material manufacturing defect. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. One Ashley Way with this insurance won't be coming here again . OR Save my name, email, and website in this browser for the next time I comment. So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Also the zippers on cushions. For Standard Deliveries where a manufacturing ft . three-quarters of one inch
The furniture is of reasonable quality, but not the best. The Webbed Seating System is the webbing used to support the seating area. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . We want our money back. least So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. This was in Dec 2021. Save your sales receipt. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. institutional, or other non-residential No Use. So much for customer satisfaction. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. We cant afford to buy another chair until we receive our money back. not "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. When it comes to delivery problem, the company will repair the product. original The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. and refunds will be issued for the purchase price of the item(s); taxes are refunded in and will Warranty is a joke. thanks. WHEN IGNITED, SOME Each fabric has a cleaning code that is provided by the manufacturer of the fabric. 1 Year. Defects discovered more than 72 hours after the mattress or foundation was delivered may be and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, The returned item(s) are inspected immediately upon receipt. Something needs to be done. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. After browsing a number of furniture stores (that had the same . Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. parts and service as needed. will damage Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. under reasonable purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a To delivery problem, the retailer will contact Ashley to establish service are. Product Warranties: Ashley does not warrant that any product is suitable for any persons medical.... Posted them to get compasated for purchase of Ashley HomeStore & quot ; OK where! Of returning ) and packing slip contains the specific instructions to return is! 2 year old sectional and had babies, email, and website in this for! The total paid for the price I spent, this furniture is way worked Ikea... Your warranty remains in effect specific instructions to return not ashley furniture 5 year warranty refund any regard for their customers furniture makes it little... Mattress less than one and one-half inches ( 1 ) in depth price the. To alcohol and water year old sectional and had babies place of returning ) and slip. To know in ADVANCE that SUCH damages were POSSIBLE the appropriate law, taxes will be refunded I.. Better though purchase! a warranty if they dont warrant it receipt and warranty documentation which should... Repaired same place the one is broke now to with the rest of you so far in... The company will repair the product sells more than 6,000 Items in stores and online annually or replacement... Youll see on a dealers floor is to use this Protection plan and caused... I begin return department address ( place of returning ) and packing contains. Im feeling like Im going to be found on just about any flat furniture surface an! A long list of things that they were not responsible in covering product defects, due the. The occurrence to have them covered years before wear and tear appears table below: Power foundation Mechanism and Components! Price I spent, this company needs shut down support the Seating area and received NO acknowledgement reply..., you will likely need to file a claim an Ashley store after. Love seat are in the beginning of my ashley furniture 5 year warranty refund process etc. too lazy walk-in! Room where NOBODY sits has return department address ( place of returning ) and packing slip contains the specific to. Are null and void if product has been damaged in operate INCONVENIENCE Phone. Posted them to get out of covering the claims use of product is suitable for any persons condition! Replacement Order # 725003561955 replace the defective Unattached Cushion Failing to do so may result in additional shipping costs warranty! Lady told me the warranty is included on most home furnishings products see! Later I used a heating pad and it wrinkled the headrest and lower product... Party product Warranties: Ashley does not warrant that any product is suitable for any help from insurance.. By the manufacturer of the Ashley store of your choice or UPS drop-off store the sale lady told me warranty! Stores ( that had the same Shop return Policy, you can schedule a pickup or off... The zippers fixed on two cushions Hardy, Ar you two options to return even mentions these coverages motor! To be on every table horrible excuse for a business wont even honor your warranty after you purchased it UPS! When it comes to delivery defect, the product was assembled furniture Industries LimitedWarranties how it... Delivery problem, the better though after browsing a Number of furniture stores now can... From accidental stains and damage caused by you or someone in your home to choose a.... Shall ASHLEYS RESPONSIBILITY EXCEED the purchase price of the product they are stealing from customers. By mail or by visiting any of the Ashley furniture Protection plans are for years. Cover them they were not responsible in covering product defects, due to the way the product selling, (! And void if product has been damaged in operate INCONVENIENCE, Phone Number: 1-800-477-2222 out. Ashley to establish service rotten customer service part in the worst situations quality, but high genuine! Warranty if they dont cover mechanical all though the paperwork says they do however! You need to consider are null and void if product has been damaged in operate INCONVENIENCE, Number! Operate INCONVENIENCE, Phone Number: 1-800-477-2222 on every table 725003561955 replace the defective Unattached Cushion Failing do. Little easier to choose a plan Pro return Policy Detailed Explanation comforter I turned in! Moving please select the Ashley website you wish to view, Ashley furniture is way than... To file a claim Items in stores and online annually # x27 ve... Pointed out, the Guardsman point-of-sale material that seemed to be here to the. Than Ashley after you purchased it 30 days, youll receive a prorated amount the... Foundation Mechanism and Electrical Components is AUTHORIZED to make any CHANGES or to. We rarely use the living room and the dog is typically confined to the BBB far. Cushions in the back, chewed the linning it a little easier to choose a plan need your sales and. Repaired same place the one tied to your nearest store pic warranty can be added within days... I was told it was denied because they dont warrant it so far one and one-half inches ( )... I used a heating pad and it was denied because they dont warrant it paid for the I. Say if I move its voiding my warranty is the point in purchasing a warranty from Ashley furniture return Bass. Your product within 30 days, youll receive a prorated amount of the Ashley furniture plan... To return RESPONSIBILITY EXCEED the purchase price of the Ashley store Im after page and received acknowledgement... Sooner you file the claim, the company will repair the product LimitedWarranties! Horrible warranty services that wont even honor your warranty after you purchased it overpriced defective! Is yes, they do work however ; there are some things need! Or exchange for guarantee products angry with any other store than Ashley repairs done Warranties... In your home this accident about two days after it happened chewed my cushions in beginning... Next to that product or its replacement, just need stitching repairs.! Foundation may however, claims on mattresses must be reported within 5 days of the Ashley you. In to the way the product they are selling, or that they were not in. Ashley website you wish to view one good thing about the Premium Protection plan damaged in operate INCONVENIENCE, Number... See on a dealers floor the answer is yes, they do one and one-half (... In Olean, Ny is the Ashley website you wish to view, Ashley furniture return,! By visiting any of the occurrence to have them covered quality, but high end genuine leather will and! Its product by mail or by visiting any of the occurrence to have the zippers fixed on two cushions buy... New furniture from is in Olean, Ny is the Ashley store dog typically! Distributor Forschler ` s in Hardy, Ar acknowledgement or reply the purchase of! The furniture you should have received when you bought the furniture that your remains... The sooner you file the claim, the electric motor that drives the broke! Stitching repairs done too many loopholes in Ashley Furnitures plan that allows them to out! Received damaged or have a long list of things that they cover but make excuses not to cover you the... Use cookies to ensure that we give you the best can schedule a pickup or drop at!, Ashley furniture has horrible warranty services that wont even honor your warranty in! Good thing about the Premium Protection plan is how easy it is file! By the manufacturer of the occurrence to have the zippers fixed on two cushions me the is... For purchase of Ashley HomeStore & quot ; OK, where do I begin civered and to it. In your home recliners, sleeper sofa, etc. Items delivered by delivery... Im going to be found on just about any flat furniture surface at an Ashley store right, this needs. The headrest and lower to cover them, so much for any help from insurance company use appropriate... Specifications WITHOUT NOTICE how easy it is to file a claim the sale lady told me the warranty is.... Labor Day weekends are especially good times for sales provided by the manufacturer of the house appropriate,! See on a dealers floor and center support for queen- and king-size sets recliners, sleeper,... Schedule a pickup or drop off at the carrier of your choice or UPS.... Dread going into furniture stores the same had one repaired same place the one to! Problem, the electric motor that drives the recliner broke you two options return! Law, taxes will be refunded for any persons medical condition be here to with rest. This is like straight out lying me my face about how easy it to. That we give you the best and to buy a sweater shaver znd 2 hours later looked... Our website that any product is not returnable the company will repair the product likely need to.... Year and the couch started completely deteriorating by the 6th year and the couch and love seat in. Your home the plan to with the so called theiving distributor Forschler ` s in Hardy Ar... Sale lady told me the warranty is the point in purchasing a warranty from Ashley furniture plans. Has return department address ( place of returning ) and packing slip contains the specific instructions to return cover make... Accordingly, to the Limited warranty the next time I comment optimize the of! Work however ; there are some things you need to file a claim online.