Please call us 36 hours prior to travelling to check the latest status. It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Baggage fees are charged on a per-customer, per-flight basis. Failure to produce such evidence will result in thechild or young person being refused travel. Book tickets & track your coach anytime, anywhere. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. For full info,please see our full luggage terms and conditions. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. You will be responsible for the cost of returning any Tickets to us. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. No single bag may weigh more than 32kg. Unaccompanied children will not be carried. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. You are entitled to two items of luggage to be stowed in the hold. We may also refuse you travel. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies' handbag which may not exceed ( 25 cm 33 cm 20 cm ). Please select your passenger type first and then add your coachcards. If you arrive for your journey with more luggage than as detailed above - you may . Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. Calls to this number are charged at local rate. We carry a limited number onboard most coaches. Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Use the tabs below to find more information about the facilities onboard for each carrier. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Large cases no more than 75cm x 50cm x 32cm. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. The travel time is between 45 and 75 minutes depending on what time of day you travel. Our luggage is 1 large, two medium. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Coachcards are not valid on European Services. In August, much more. Unaccompanied children will not be carried. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. We will not be able to provide travel if we cannot verify that the Requirements are met. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. Passengers aged 60 and over are entitled to receive a small discount on European journeys. We will not be obliged to carry any Luggage which has not been properly labelled. Can I take child seat onboard a National Express coach? For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. Suitcases under this particular category are generally estimated to be of a certain size. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. BAGGAGE INFORMATION. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. We wish to make travel with National Express as comfortable as possible for all of our customers. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Adult fares are applicable to all passengers aged 2+. Select a return within 3 months of your outward travel. Calls to this number are charged at local rate. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). Please read National Express' Luggage Policy for more information Calls to this number are charged at local rate. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. Should be booked as Children. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Children under 14 cannot travel alone unless accompanied by an adult (16+). Additional infants aged 0-2 must be paid for. To see a list of accessible coach stops please click here. Once you have it, make sure that your details are correct and your travel information is as expected. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Going to Europe with us? In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. For more info,see our list of prohibited luggage items. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. Additional infants aged 0-2 must be paid for. To obtain a refund you must comply with Condition 10 below. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. Lengthy luggage policies can be confusing. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). Book tickets & track your coach anytime, anywhere. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. Should be booked as Children. Please note BOTH items combined should not exceed the dimensions of . You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. We will determine whether your appeal will be upheld or not. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Surcharges apply for additional items which must be paid to National Express on the day. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Additional infants aged 0-2 must be paid for. Passengers travelling with a baby on their lap are permitted a small bag . If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. If you have lost or left an item behind,contact our Lost Property Team. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. 158cm total 15kg-20kg. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. Re: National Express luggage policy. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Calls to this number are charged at local rate. 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