Tell me about yourself and why you are suited to this role This will be the first interview question, and in my opinion, is the easiest one for answering with no experience. - My years of experience have prepared me well for this position. A hiring manager doesn’t want someone who is going to punt the customer to someone else as soon as things get tough. It’s a bit of a no-brainer. Also, review more common interview questions about customer service to be sure you're prepared for the interview. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. Tailor your answer to fit the job. All Will Be Revealed: How to Answer the “Tell Me About Yourself” Interview Question “Tell me about yourself” When you are asked this common question in an interview, the best answer is one that outlines your main selling points for the role and explains why you are interested in the job now. Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. These are the role-playing questions and while they can seem intimidating at first, we’ve got a sure fire way to make sure you’re ready for them in our blog post Situational Questions and Answers. If it is, then make sure that you’re exemplifying those traits from the absolute very beginning of the interview. But before getting in, you need to get past the interview (and a few assessment tests after that). Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstratethat you are listening and that you care about their problems. What do you like/dislike the most about customer service? Ask this question to determine if a candidate is willing to go the extra mile for a customer, even in a tense situation. Tell me about your previous customer service experience. Remember, we’re thinking like ninjas, and like a ninja, you’ll need to tuck and roll when confronted with a situation like this. ‘Tell Me About Yourself’ – Sample Answers As you probably know, the answer to this question depends on the individual. CLICK HERE TO GET THE JOB INTERVIEW QUESTIONS CHEAT SHEET. Start with your solution, and then work your answer around to include a specific instance from your past that relates directly to the qualities you’re highlighting in your answer. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center Now is also an appropriate time to get to know exactly what products or services you might be expected to deal with. Look for opportunities to drop those keywords into your interview answers. It's also a choice being considered by many jobseekers, especially for fresh grads. Appeasing an irate customer is no easy task, but delighting them can be even more challenging. Tell me about your previous work experience ? With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. What They Want to Know: Potential employers want to know if you have experience in a similar role. Working hard to meet customers’ needs is always my priority. This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules. Yet, you should answer it in your own way, making you differentiate from other candidates. Secondly, interviewers want to be sure that you can identify the many parts that make up good customer service. Here is how to answer questions about customer service, along with tips on what the interviewer is looking for, and examples of the best responses. You can demonstrate your understanding of strong customer service throughout the interview. When you're interviewing for a job, you need to be prepared for all kinds of interview questions, from the standard ("Where do you see yourself in five years?") Not only will you be able to go into the interview with a good idea of what you could possibly be doing in the future, it will help you tailor your situational questions in such a way that they align with the policies and guarantees the company already has in place. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. Many organizations provide this information right up front, as part of their branding strategy. Highlight your skills and how they directly align with the position you’re applying to. The hiring manager uses this question to determine exactly how far you’ll go to ensure good customer service and how that aligns with the company policy and mission. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. Remember how we told you in the tips and tricks that it was a good idea to learn everything you could about the company and their products before you go into the interview? Why they ask this: The hiring manager is curious about what you think good customer service is. Focus instead on answers where both the representative and the company treated you with respect and went above and beyond without bending rules or doing anything underhanded or shady. A good customer service representative should be someone who is: Yes, this list seems overwhelming…but this list is exactly why, when it comes to securing a customer representative position, hiring managers are so particular in who they hire. Meanwhile, customer support is a narrower term which refers to the personnel who help customers with technical issues such as the use, maintenance, troubleshooting, and upgrading of the company’s products. FREE BONUS PDF CHEAT SHEET: Get our "Job Interview Questions & Answers PDF Cheat Sheet" that gives you "word-word sample answers to the most common job interview questions you'll face at your next interview. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions. Nobody wants an angry customer but sometimes it’s unavoidable. This might mean keeping your makeup or jewelry more (or less!) By using The Balance Careers, you accept our. Would your past customers or supervisors describe you as a “people person”? Remember, a good customer service representative is like a ninja and these questions are meant to help the hiring manager determine if you’re actually a ninja or just pretending to be one. Yes, the STAR method applies here as well. This list also means that, as a job seeker who is interested in interviewing for a customer service representative position, you should be prepared for an incredibly wide array of potential interview questions. Do you have any prior customer service experience? Sound familiar? His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. You might feel a little awkward, but the impression you'll give is one of someone who's already aligned with the brand. A job in the customer service industry is one of the most in-demand careers today. Show up to your interview well dressed and early, make sure you have multiple clean and professional copies of your resume and business card on hand, and start the conversation off with a friendly and firm handshake. Again, remember to focus on qualities, which in this case, are going to be problem solving and adapting as well as teamwork. To brush up on how to answer these and to see an impressive list of example questions and tips and tricks on how to answer them, check out our post on the Top Ten Interview Questions and Answers. While this might seem like a simple question that should be included in the skills section, this is a question with several other questions wrapped up in layers. Of course not! While the basic tenets of good customer service are the same from organization to organization, the details can vary widely. Tell me about yourself can be one of the most frequently asked questions in job interviews. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! Here’s information on why interviewers ask this question, and on how to prepare and give a good response. Don ’ t back over our list of desirable traits for a couple of.. 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