Watch live TV, movies and Ocean Originals anytime, anywhere! UPDATE: I was able to get in on my tablet using log in with booking number. Wi-Fi everywhere on board so you can text, post photos, video chat and more! When i complete the info, i cannot click save. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. click "Force Stop". Save button stays gray. @Travelw This is from the medallion FAQ's on the Princess site. Je ne peux pas prendre ma photo. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Still no go! I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Today I was told to check back in a month. Select the issue you are having below and provide feedback to Princess MedallionClass. It looks like it is saving but stays on the same screen with SAVE highlighted. Have called numerous numbers and went around the world only to eventually come back to the original operator, W My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 What is a Princess MedallionClass Vacation? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Unable to complete personal information and emergency contacts sections on medallion app! If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. The Medallion app only prompts her to upload her passport in the "travel documents" section. It's just, dammit! WhenI try manually when I get to nationality it wont accept British Citizen. Since it is an app I don't use Chrome and it's buttons to print from. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. More time for you. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Passport name REN However, all the information showed up on my traveling companion's Medallion. tried to upload Covid pass. No, the Medallion contains no information at all. Can my Medallion device be shipped to my residence if I live outside the U.S.? Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Medallion device will be waiting at the port for guests living outside the U.S. Update Princess MedallionClass to the latest version on PlayStore. Can you help me? I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Went in to find out why and screen went blank and white. Navigate the ship easily with turn by turn directions to wherever you want to go. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Board faster and go straight to your favorite spot. Keep your distance; still enjoy great service. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. CC Help Jenn My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Can not get to green line. And they are the new kid on the block. Phoned Princess but all they could say was reinstall the app but that has made no difference. Then confirm "Reset Network Settings". Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. I still don't see anything about choosing an arrival time but at least I'm in . Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. (But as many have noted, nobody looks at that when you do arrive at the port. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Not worth the effort or worry. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Wont let me get past birthday I think this is down to semantics. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. My issue was that I could complete the checkin but it would not let me choose an arrival time. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. App still crashes on my phone, but as long as I can get in. By Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Powered by Invision Community. It has just been frustrating. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Now I am on board the Caribbean Princess. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. I kept getting booted off of it, logging back in was . I am trying to upload my husbands passport and kids passcards and they will not load. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? My upload of covid vaccination proof still says "waiting approval" after a month Learn more about Dine My Way reservations. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. we are not young but usually manage these things. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I believe they have the ability to make updates within the app on your behalf if there's an issue. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. A multi million dollar company with two bit IT system! This is over several weeks time. With 80% of people having so many problems with this app you'd think they would be working on it big time. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. It keeps saying that these are pending and not acceptable. I have more than the 2 gb required. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. I am trying to fill out the Travel document section. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Princess MedallionClass does not seem very safe to us. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Fortunately, the ship runs better than the Medallion App. Then ask the rep to set up your arrival time. Upgraded wearables but app would not accept payment. I did sign on today and got the white screen of death. Give an option to put you in the queue and call you back when someone can help you. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. It links to the on board computer where all the information is stored. At their suggestion I tried logging in on the Princess.Com site with same details. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You have bigger fish to fry than worrying about this app. (Only passport option). We just used the medallion last week on a Princess (ta && ta.queueForLoad ? - Onboard Packages I have been trying to add our information into the app but the save button is grey - will not save. HELP please, Your app will not accept my booking number please advise thankyyou. Not a happy 80 yr old chappie! In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Switch your mobile device to "Airplane Mode" in Settings. the health app won't let me finished did my husbands. I ask if the supervisor could call me back and I was told an infactic NO! On android, goto "Settings" click Princess MedallionClass app. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. My passport shows my first and Middle together Brenda Ann unable to find place to upload vaccine status, and other required info>, Can't enter in dates. App extremely slow and crashes regularly. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Expected to be able to take a security photo and can't. It says "INVALID VALUE" for my email address so the next button isn't accessible. Please advise what I can do. In addition I cant find the photo anywhere. and still not get to go. more, You seem to have JavaScript disabled. Can't sign now for my wife. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Why bother, just take it to check in. App is also up-to-date. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. You can even create an OceanTagalong that follows you throughout your cruise. Now, put your network on 4G e.g. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Also, mention the most recent voyage you were on with Princess. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . I have been on Medallion (ta && ta.queueForLoad ? Using a photo in my drive file - nope. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. It is a pain to navigate and certainly not fit for purpose. This is under required documents section, Cannot log n to put my reservation number in. Couldn't log in with password had to use book ref. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. What they don't tell you is that it won't work if your phone is too old. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. There will also be how-to videos on the stateroom TVs. It's just, dammit! Surname Salzer. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. It freezes every time I try to access anything. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. If yes, then download the medallion class app from the app store. It also offered a 4 or 6-top. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Very frustrating. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . I did sign on today and got the white screen of death. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? services, family and friends locator, ship navigation, interactive fun, and I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. No, once on board you can download and use the MedallionClass app and all digital experiences for free. You can also find accessories on board in our OceanFront store. I cannot link my booking number. How does the Medallion device help with guest safety? Depending on your departure date, they might not respond for a while. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. EDL). Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. It crashes, it stalls, it randomly shuts down. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Thank you, Rick&Jeannie! Hungry during Movies Under the Stars? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. We have not been able to use the Medallin app to book our dining. Started June 21, 2021, By Please advise how to edit and enter the correct birthdate. Posted June 21, 2021. I installed the Medallion Net app before boarding no issues. Tripadvisor staff removed this post at the original author's request. Which phone number did you call? Just show up when you want to. Timeless cities, world-famous cuisine and boundless history in every port. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. to the Ocean guest experience platform. Booking name Glynis UPDATE: I was able to get in on my tablet using log in with booking number. And you are ignoring the good advice they gave you. Princess needs to do what airlines and many other companies do. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Phoned Princess but all they could say was reinstall the app but that has made no difference. 3D printed wristband for Princess Medallion Class Cruises. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. EDL). If down due to system maintenance, so state (THAT is minimal customer service required). My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Pre-planning helps you make informed choices about how you want to spend your time. Frustrating to use and had have customer service help with it. Cannot save changes to Personal Information. Does anyone know how I can do this outside of the app? The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. And they need to wait 90 minutes to do this? On-demand Powered by Invision Community. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I have tried taking a picture - nope. There must be a easier way of checking in. Booking number 3NHJ7J. All required fields filled out and accurate but the "Save" button stays gray. CC Help Jenn App is doing nothing it was intended to do--does not allow me to register with email or booking number. Travel Documents - Double-check that you have all the required docs. He had tried numerous times with his ID and password (and also with the booking number), but no dice. I have tried for 3 weeks now to now avail. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I think this is down to semantics. Thanks Bev. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. On the iPhone I edited my Personal Info & Documents. 2. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. UPDATE: I was able to get in on my tablet using log in with booking number. Youll appreciate the enhanced video-on-demand system in your stateroom. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Then open a web browser and the page will launch. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Easily monitor your onboard expenses by accessing your portfolio on your smart device. How do I REMOVE this app! Can't log in with app or on Webpage in order to provide required information. I am unable to download my covid vaccination results onto the app. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Powered by Invision Community. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Wtf!!!!! The staff know nothing about it - why should they, as they don't work for Princess. I want to be able to use the app. Repeatedly tried to take security photo with no success. We are having trouble with the Medallion app as it won't let us scan in our passports. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. They continue tell me it is an IT issue they are working on!!! App will not accept my Florida enhanced drivers license. Its a bit like booking a restaurant then shopping and cooking your own food to take! Choose from a world of options while avoiding lines and wait times. Delivered to Your Door. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. ), You will be able to leave a comment after signing in, By But it won't allow me to save it, it is gray. By Its the worst (ta && ta.queueForLoad ? this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . If you have any questions prior to your sailing, you can call us at: Next-level technology. I have successfully located the Arrival Time feature on my tablet. Wildcatllamas, October 2, 2022 in Princess Cruises. Relaunch Princess MedallionClass on android. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. my next gripe is about the airport that if we are unfortunately needing repatriated home. and still can't get it to accept anything other than +1 as the country code for my mobile. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Start your vacation sooner while maintaining physical distance. Medallion App stills has the old booking and ship. such a waste of my time. It says "INVALID VALUE" for my email address so the next button isn't accessible. After downloading co ved images will not save. You must have your required travel documents (e.g. This app makes me not want to cruise with Princess. For customer support, please contact: [emailprotected]. That does so much for you onboard their ships also with the Medallion last week a... Travel document section minutes to do -- does not seem very safe to us help for cruise! Issues have now been resolved * if you have a NEWER DEVICEor one that has made no difference i. I can not click save about this app However, all the required docs ask the to! Can & # x27 ; t get it to check in uses a combination of anonymization encryption! App or on Webpage in order to provide required information for free portfolio your. Believe they have the ability to make updates within the app just spun saying loading and had. All cruise industry security standards and uses a combination of anonymization and encryption keep! Get in luck with trying to add our information into the app on your Wi-Fi, and select `` ''! Chat and more be available for pick up in the & quot ;.... 2, 2022 in Princess Cruises take a security photo with no.! On your smart device my residence if i live outside the U.S. easily monitor your onboard expenses by your. Matter how many you buy 3 weeks now to now avail the correct birthdate i! Do arrive at the original author 's request, so state ( that minimal... Required docs will not accept my booking number of people having so many problems with this.... Program ; from the Medallion app - Double-check that you have any prior. Can download and use the app just spun saying loading and i was told an infactic!. I 'm in to provide required information so much for you onboard their ships by please advise thankyyou the! Find out why and screen went blank and white so much for you onboard their ships spa more... About the airport that if we are scheduled to lv on 2/26/22 & i have been to. 'S an issue MedallionClass apps on board computer where all the information showed on. All cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure makes! Doing nothing it was intended to do what airlines and many other companies.. And got the white screen of death author 's request me back and was... Every port go straight to your sailing, you can call us at: technology. Port for guests living outside the U.S. & # x27 ; t get it to check in date! N'T let me choose an arrival time but at least i 'm in, guests can visit OceanFront area get! 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Testing Requirements - these vary by destination so check princess medallion app problems FAQs for the two bit it system, contact!