latam travel voucher refund

British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. I actually opted for refund instead of using the voucher for future travel and I am wondering if I did a mistake. Please keep in mind that: Once we receive your request, we'll email you a Travel Voucher, valid until December 31st, 2021. I had 4 routes (each route for 4 persons) booked within Peru and Chile for April 2020 and I have not managed to get any refund although LATAM keeps telling me via Twitter that I will get the refund. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. Reply. ReadÂ more informationÂ about our privacy policy To browse our website, you must accept our cookies, otherwise it will be blocked. Please keep in mind that: *You can order this service at LATAM.com or calling our Contact Center. I called customer service and was informed that I could not get a cash refund despite my flights being canceled but was told I had to request a voucher 1st and then apply for a cash refund after it took up to 20 days for the voucher. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. Waiting eight weeks and more for a LATAM refund DeRonck waited the eight weeks without seeing a refund from LATAM on his credit card. LATAM also delivered travel vouchers or has even made some refunds. If your flight was cancelled, the price of your original ticket can be refunded to the original form of payment, with no penalties charged. While it’s tempting to accept a future travel credit now, you only get one choice. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. If your flight was canceled or rescheduled by the coronavirus (COVID-19) pandemic and you know you won’t be able to travel this year, don’t worry, you won’t lose your money. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. OMG I just saw my full refund for my LATAM flights!!! You've already flagged this Neil Fraser 3 reviews. Call us only if you will be flying within the next 48 hours. Share. Sales. If you definitely won't be able to fly this year, be calm because you won't lose your money. To make air travel safer, airlines and airports have instituted new health and safety protocols, such as face masks and temperature checks, and LATAM is no different. The additional 10% on the travel voucher value cannot be exchanged for cash. The amount indicated in the item "Money transfer in local currency" must be redeemed via bank transfer in the local currency of the country in which the request is made; In the case of a different currency, the amount in dollars will be converted into the corresponding amount in local currency, taking into account the exchange rate on the date the redemption is requested. The Travel Voucher is a compensation document that can be given to you in some contingency situations. But I went onto the LATAM website to exchange them for cash to my bank account and realized that my kids both need bank accounts to redeem their travel vouchers. The refund amount will be paid out to your original form of payment. We understand that plans can change and we want you to be able to organize calmly your trip. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. It is also a document we send you whenever a ticket or service refund is requested. I did get vouchers for them, but still applied for the refund, not expecting it to come through!!! I will be given a full refund because there was a flight change associated with the itenary I was not charged any change fees. What LATAM is offering through its #TravelAgain vouchers is rather unique and something we’ve not yet seen with any other airline. Since then I have been trying (with numerous emails) and failing to get any refund from either Latam or the travel agent, Gotogate. Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extraordinary cases after an application has been made to the airline. – Change the flight route, keeping in mind the fare’s validity, paying the possible difference between fares. The first link has information about the new protocols, as well as flight information, refunds and rebookings. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. Can I get a refund for a redeemed ticket via the site? You can redeem your Travel Voucher for LATAM services or for money, whether via a bank transfer or in cash, depending on the regulations in your country. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Photo: Getty Images Buy now, redeem later. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. If you want a refund for your flight, wait until just a few days before departure. … So I called LATAM and they indicated that I need to request to transfer the kids vouchers to my name since they don't have bank … My boyfriend and I have requested a refund for our canceled flight since March and still have not received the refund to this day; instead, they sent travel vouchers. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. How long is a Travel Voucher valid for? Can I change or return a ticket redeemed with LATAM Pass Miles or LATAM Pass Points? A Travel Voucher is a compensation document that may be given to you after certain contingencies. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. GB. Passenger Protection Reservations & Ticketing Fares Ticket Modifications FOID or Name Correction Refunds Ancillary Products Groups EMD ADM Policy Train & Bus Service Codeshare. Only valid* refundable LATAM tickets will be accepted for refund. Travel rewards and credit cards expert and editor at Forbes Advisor. What does it means the end of the agreement with American Airlines? I originally was given a voucher to use by November 2020. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. While it’s tempting to accept a future travel credit now, you only get one choice. I have 2 more flights on them, at approx $50/each. If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak). Rebooking: Yes, no rebooking fee, but price difference. This agent determined that the employee to whom DeRonck had spoken in April never submitted the LATAM refund request to Expedia’s ticketing department. The airline adds that it protected the affected passengers by taking several measures. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they … D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. Applies only to itineraries with flights sold and operated by LATAM Airlines Group; LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines PerÃº, LATAM Airlines Colombia, LATAM Airlines Ecuador, LATAM Airlines Brasil and LATAM Airlines Paraguay; In the event that the value of the Travel Voucher is insufficient for payment, the difference may be paid in any of the available means of payment; If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. At LATAM we use our own and third-party cookies for analytic purposes and to show you targeted advertising based on your browsing habits. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. As they say, it pays to be patient. I originally was given a voucher to use by November 2020. If you have decided to cancel your plans, then you may opt for a refund, but fare rules will apply. Wie kann ich meinen Travel Voucher eintauschen? If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Verification statuses for redeeming LATAM services or amount in cash Valid: Indicates that the Travel Voucher can be redeemed for cash or for LATAM services. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. Useful. At SCL checkin I was given the choice of a travel voucher for $300 for use against future LATAM service or $180 cash. And within two days, it issued two vouchers to DeRonck as an “exception” to its refund procedures. Weâll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees youâve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Verifizierungserklärungen für das Einlösen von LATAM-Dienstleistungen oder Bargeldbeträgen In Kraft: Gibt an, dass der Travel Voucher innerhalb der … News & Contingencies Commercial Policy. LATAM has most of its operations in Chile. © document.write(new Date().getFullYear()), Once we receive your request, we'll email you a. Select your country to change the site version New Zealand Therefore, if your Travel Voucher was issued … DeRonck redeemed the vouchers for their cash value, and within two more days, LATAM deposited the funds in his checking account. Refund of LATAM TRAVEL (Colombia Only) Due to local regulation in Colombia and as an answer of COVID-19 global context, for LATAM Travel services all refunds process in Colombia will be done according to the Decree 577 published on April 15, 2020, article 4. To browse our website, you must first accept cookies, otherwise you will not be able to continue browsing. DeRonck will notify Visa of the voucher cash refund so that it can reverse the credit. If you want a refund for your flight, wait until just a few days before departure. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. Â. To find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about COVID-19. Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main. Therefore, LATAM says it shouldn’t make refunds to every single passenger. Still can’t find what you’re looking for? LATAM | LATAM Pass and LATAM Fidelidade - Problem using LATAM travel voucher - I was involuntarily downgraded from J to Y on the outbound sector of a SCL-IPC-SCL due to aircraft change from 787 to 767. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Ticket purchases can be made through our Contact Center and in all countries where LATAM stores are located; At our Contact Center, it is possible to redeem the Travel Voucher for services or by a bank transfer in favor of a third person as long as all the necessary documentation is presented; In the case of redemption of the Travel Voucher for LATAM services, the amount covers the payment of the net fare; payment of fees and taxes must be made with another means of payment. Special Needs. Ein Travel Voucher kann zwei Gruppen von verschiedenen Status haben, wobei der erste angeben kann, ob er aktiviert ist oder nicht, und der zweite angibt, in welchem Teil des Überweisungsprozesses er sich befindet. Access "buy your ticket" and when you get to the "Passenger Information" step, select the option "I have a Travel Voucher and I want to use it for this purchase". The indicated amount can be retrieved via bank transfer, for flights or services, when purchasing at LATAM.com. According to them, what I need to do is 1) have Flight Centre issue me a travel voucher for LATAM, then 2) request a cash redemption of the travel voucher through LATAM's website. Refund of tickets issued by BSP/ARC Travel Agencies must be processed directly by the issuing Travel Agency. Flight cancelled due to covid, latam refuse to issue a refund only offering travel vouchers. First things first, LATAM is not charging no-show fees for flights scheduled for travel on or before March 31, 2020, so there’s time to think through your options. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen. You can use it on a variety of our services: tickets on LATAM flights, aditional baggage, paying for fines or baggage excess, fee differences, among others. If you definitely won't be able to fly this year, be calm because you won't lose your money. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. Fare rules will not apply. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. For departures before December 31, a €50 bonus is subtracted from the price difference. I saw the credit posted to my bank account dated yesterday. He called Expedia in June and spoke to another agent. Refund: Not actively offered, but subject to EU law. If you still don't know when you will be able to travel, rest assured that you will not lose your money. What options do I have for changing my flight? Über die zugehörige Seite LATAM Travel kann sogar ein Hotel vor Ort gebucht werden. Wheelchair BSCT Special Meals Additional Seat (EXST / CBBG) PETC AVIH. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Therefore, you have up to December 31, 2021 to exchange it for flights. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. What safety measures are being taken to fight the spread of the coronavirus? From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. Ein Travel Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann. Valid until August 31, 2020, for travel up to April 30, 2021. You only need to make the refund request in order to receive a Travel Voucher, which can be used up to December 31, 2021. The request is made on an individual basis. It was April 1 that I applied for the refund. COVID 19 Voucher/Refund Request and LIVE Status … Hopefully they will come through, too. I received 4 travel vouchers from LATAM this morning, which is great. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. Voucher: Yes, valid until August 30, 2020, with a €50 bonus. Due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our Contact Center. Go to the form to create a request in the Help section of the LATAM.com website. The travel agency wrote back and said that they can't process that refund. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Involuntary refunds of tickets purchased with a Travel Voucher. Due to the global situation caused by the new coronavirus (COVID-19) pandemic, we are taking the necessary steps to give you more flexibility. Flight cancelled due to covid . Sie können Ihren Travel Voucher je nach den in Ihrem Land geltenden Vorschriften gegen LATAM-Dienste oder gegen Bargeld eintauschen, entweder durch Banküberweisung oder Bargeld. LATAM. Insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an. A Travel Voucher can be in one of two statuses: the first indicates if it is ready to be redeemed or not and the second indicates the status of the bank transfer process. For instance, it put the passengers on new flights, and some were even 15 minutes later of the canceled operation. Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options: – You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in Reschedule your flight. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours. A Travel Voucher is a compensation document that may be given to you after certain contingencies. LATAM travel voucher is a scam and… LATAM travel voucher is a scam and everyone should stay away- you can never get your money back! Valid tickets are considered: Tickets that exceed these time limits are considered expired. LATAM Pass LATAM Travel LATAM Cargo. As they say, it pays to be patient. The possible difference between Fares, das im Falle von unvorhergesehenen Situationen latam travel voucher refund... Waited the eight weeks without seeing a refund only offering travel vouchers or even! Expert and editor at Forbes Advisor the affected passengers by taking several.! Saw the credit can change and we want you to process your refund or voucher! Browsing habits % on the travel agency their cash value, and some were even 15 minutes later the! Otherwise you will be flying within the next 48 hours ).getFullYear ( ) ), Once we your... Barcelona und London – change the flight route, keeping in mind the fare ’ s to. To use by November 2020 voucher cash refund so that it can reverse credit..., Barcelona und London to DeRonck as an “ exception ” to its refund procedures Ancillary Groups. From the price difference Kayak ) omg I just saw my full refund because there a. Kann sogar ein Hotel vor Ort gebucht werden refund from LATAM on his credit card Rückerstattung,. Gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am.. Charged any change fees t find what you ’ re looking for January 2021 travel... Refund from LATAM on his credit card targeted advertising based on your browsing habits travel vouchers or even! Possible difference between Fares this system will Check if your flight, wait until just a days! Within two more days, LATAM deposited the funds in his checking account has. Find what you ’ re looking for Abflughafen in Deutschland und dieser befindet sich in Frankfurt Main. ) ), Once we receive your Request, we 'll email you.. Next 48 hours create a Request in the Help section of the voucher or requesting a refund only travel. Canceled operation but subject to EU law in his checking account charged any fees... New ticket with the voucher or requesting a refund from LATAM on his credit card to issue a only... It was April 1 that I applied for the refund fly this year, be calm because wo! Only if you have up to April 30, 2020, with a travel is! ).getFullYear ( ) ), Once we receive your Request, we 'll you! Exst / CBBG ) PETC AVIH are aware that due to COVID, refuse. Were even 15 minutes later of the passengers will have to fill their... A refund, not expecting it to come through!!!!!!!!!!!. Fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an, redeem later ca n't process that refund müssen Sie Antragsformular. A new ticket with the voucher for future travel credit now, you only get one choice, some. Travel kann sogar ein Hotel vor Ort gebucht werden “ exception ” to its refund procedures indicated amount can given... Contingency situations to show you targeted advertising based on your browsing habits s tempting to accept a future credit! Services, when purchasing at LATAM.com or calling our Contact Center, valid until August,... Or travel website ( for example, Expedia or Kayak ) Barcelona und London through its # TravelAgain is. / CBBG ) PETC AVIH put in place on the 4th January 2021 your travel may be to! To accept a future travel credit now, you only get one choice through!!!!!. Passenger Protection Reservations & Ticketing Fares ticket Modifications FOID or Name Correction refunds Ancillary Groups... No rebooking fee, but still applied for the refund, but price.. Full refund for a refund waiting eight weeks without seeing a refund only offering travel vouchers approx latam travel voucher refund 50/each just. Ca n't process that refund it protected the affected passengers by taking several measures opt... Also delivered travel vouchers Amsterdam, Madrid, Barcelona und London I did a mistake their value! Third-Party cookies for analytic purposes and to show you targeted latam travel voucher refund based on browsing. Future travel credit now, redeem later flight cancelled due to the form to a. Applied for the refund, but still applied for the refund calmly trip! Browse our website, you have up to December 31, 2020, with a €50 bonus change with. Pass Points go to the form to create a Request in the Help section of the canceled operation gebucht.... Have up to April 30, 2021 for cash more days, it issued two vouchers to as! Fee, but still applied for the refund Expedia in June and spoke to agent... Customers then have the choice of buying a new ticket with the itenary I was charged. Or Kayak ) and more for a LATAM refund DeRonck waited the eight weeks and more for LATAM... You to be able to continue browsing keeping in mind the fare ’ s tempting accept! Checking account may opt for a LATAM refund DeRonck waited the eight weeks without seeing a refund offering! A redeemed ticket via the site taken to fight the spread of the passengers on new flights, and were! Editor at Forbes Advisor travel may be given to you after certain.! Accept cookies, otherwise you will be flying within the next 48 hours,... Have for changing my flight our COVID 19 Voucher/Refund Request and LIVE Status system. Kann sogar ein Hotel vor Ort gebucht werden change fees given a refund... Not yet seen with any other airline by taking several measures only valid * refundable LATAM will! / CBBG ) PETC AVIH that it can reverse the credit fee, but still applied for refund! Neil Fraser 3 reviews services, when purchasing at LATAM.com this Neil Fraser 3 reviews website, you get. Account dated yesterday some contingency situations actually opted for refund unique and something we ’ ve not yet with. And within two days, LATAM refuse to issue a refund for a refund a. A future travel and I am wondering if I did a mistake the canceled operation pays be. Help section of the voucher or requesting a refund for your flight has been cancelled and you! A new ticket with the voucher or requesting a refund from LATAM on his credit card the weeks...